Best ways to teach needed knowledge, skills and conduct
Once we’ve identified what our Club Officers — in our example the Club President — need to know and to be able to do, we can select methods specific to their needs. We have to consider the time available, facilities available and perspective and ability of the available trainees – these limit what is practical, and even what is possible.
Our NOOB (new to role) presidents need to supervise VPE planning and record keeping, so they should have a chance to access one or two planning software options. A practical, hands-on exercise interfacing an imaginary club’s Distinguished Club Plan with a member pool and scheduling software is a good option.
NOOB presidents could “walk-through” TMI website access and posting, followed by a “hands-on” exercise to update a few records for a (fictitious) club. By showing, telling, and helping them practice we’ll appeal to visual, verbal and tactile learners. And, by focusing on the trainees’ needs – not on what we did last year – we’ll earn satisfied trainees who want to learn more.
In contrast, experienced officers may be bored with a detailed practical exercise. Better use of the time for them would involve an update on procedural changes and a quick demonstration of using a “duty roster” and a DCP to schedule roles for the next calendar quarter, followed by a discussion featuring “what worked for me” – or didn’t.
The experienced officers could have a discussion about the District and TI calendars for the (rest of the) year focused on when to start marketing events like L.A.C.E. and when to follow up on reports and tax forms – before they are overdue.
Training conducted by Area and Division could include a joint session (NOOBs and more-experienced officers) focused on aspects of particular importance to the specific Club (or Area), such as recruitment, retention, and using Area Director visits to improve the Club.
Making the training useful and entertaining will attract candidates. Nagging officers to attend advertises that our product is less valuable to them than the cost in personal time.
It’s our Club, our (TM) organization — and our choice. We can insist on meaningful training, focused on issues that matter to our Club. We can provide useful training for our officers ourselves, if necessary. Or, or we can nag people to attend what they perceive to be a waste of their time.